Coronavirus & Air France: Cancellation & Refund – Feedback

I have told you here that I fled Germany because of the closing of the borders between the two countries.
I was supposed to take a plane on Tuesday, March 10. On Monday, I jumped on the only direct train to Paris Gare de l’Est.

Once I arrived safely in Paris, I logged on to my Air France space to make a claim.

In the end, my Tuesday flight was not cancelled, but my no show was still refunded by Air France, in the form of a voucher in my name.
I just received the following email today (April 5th)

The 15€ corresponding to the cost of an additional hold baggage item was missing. I contacted them on Twitter, 20 minutes later, I received another voucher of 15€.

Thus, my plane ticket was fully refunded by Air France (including extra baggage fees and airport taxes) 3 weeks later in the form of a voucher.
And in one year, if I still don’t use them, I will be able to ask for a full refund.

Congratulations to the Air France service! I’ve had a few mini-summers with Air France in the past (with the number of flights I take, it’s unavoidable) but the customer service has always responded in a very short time and in a satisfactory manner.

We got a refund for our plane at China Southern Airlines, booking fees at Hotels.com, Airbnb & Booking. I still have €700 in blocked fees at Easyjet, Booking etc. Keep your fingers crossed 🙂